Support
Need help? We're here to assist you with your calibration management needs.
Contact Us
Phone
+91 80 2661 7724Business Hours
Mon - Fri: 9:00 AM - 6:00 PM IST
Sat: 9:00 AM - 1:30 PM IST
Office
#73, Ramachandra Agrahara, Near T.R. Mills, Chamarajpet, Bangalore - 560 018
Frequently Asked Questions
How do I view my calibration certificate?
If you have a registered account, log in to the Customer Portal to view and download your certificates. If you received a download link via email, click the link to access your certificate directly.
My download link has expired. What do I do?
Download links are valid for 7 days. If your link has expired, please contact us at services@htaipl.com with your certificate number and we will issue a new link.
How do I reset my password?
Click "Forgot password" on the login page to receive a password reset email. If you don't receive it within a few minutes, check your spam folder or contact support.
How do I set up the desktop application?
The desktop app is available for engineers who need offline access to calibration workflows. Contact your administrator to get the installer and registration credentials.
Response Times
| Priority | Description | Response Time |
|---|---|---|
| Urgent | System outage, data loss | Within 2 hours |
| High | Login issues, certificate access problems | Within 4 hours |
| Normal | General inquiries, feature requests | Within 1 business day |
See also: Privacy Policy | Terms of Service