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Frequently asked questions
How do I view my calibration certificate?
If you have a registered account, log in to the Customer Portal to view and download your certificates. If you received a download link via email, click the link to access your certificate directly.
My download link has expired. What do I do?
Download links are valid for 7 days. If your link has expired, please contact us at services@htaipl.com with your certificate number and we will issue a new link.
How do I reset my password?
Click "Forgot password" on the login page to receive a password reset email. If you don't receive it within a few minutes, check your spam folder or contact support.
How do I set up the desktop application?
The desktop app is available for engineers who need offline access to calibration workflows. Contact your administrator to get the installer and registration credentials.